Shipping & Returns

We aim to make your shopping experience as clear and stress-free as possible. Below you’ll find everything you need to know about shipping, delivery, and returns.

Shipping Information

Where do you ship from?

Orders are shipped from our fulfillment partners based on your location. This allows us to deliver orders as efficiently as possible.

Shipping Time

• Processing time: 1–3 business days

• Estimated delivery time: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update.

Returns & Refunds

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in original packaging

• Proof of purchase is required

How to Start a Return

To initiate a return, please contact our support team via the Contact Us page with your order number. We will provide return instructions.

Refund Processing

Once your return is received and inspected, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, we recommend placing a new order after your return is approved.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will resolve the situation as quickly as possible.

Questions?

If you have any questions about shipping or returns, please visit our FAQ page or contact our support team.

customerservice@onlineeshop.com
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