Frequently Asked Questions (FAQ)

We’ve gathered the most common questions to help you shop with confidence.

Products & Usage

Are your kitchen tools suitable for daily use?

Yes. Our products are designed specifically for everyday cooking, focusing on durability, ease of cleaning, and practical design.

Are the materials food-safe?

Yes. All materials used are food-grade and suitable for direct contact with food.

Are your products dishwasher-safe?

Most items are dishwasher-safe. To extend product life, we recommend using the top rack and avoiding extremely high heat settings.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on your location.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details. Tracking may take 24–48 hours to update.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How long do refunds take?

Refunds are processed within 5–7 business days after the returned item is received and inspected.

Support

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with photos of the issue. We’ll resolve it as quickly as possible.

How can I contact customer support?

You can reach us through the Contact Us page. We typically respond within 24–48 business hours.

customerservice@onlineeshop.com
Built for real kitchens. Designed for everyday cooking.